At Shri Nangli Group, we take great care in crafting and delivering quality furniture. We are committed to ensuring customer satisfaction and resolving any genuine product issues promptly.
If your furniture arrives with a manufacturing defect or has been damaged during transit, we will be happy to assist with a repair or replacement, subject to verification.
- Report the issue at the time of delivery.
- If issue is minor, it will be repaired at time of delivery or If it is a major issue then replacement will be done within 10 Days.
- If any issue arises after delivery, report the issue by sharing clear pics and it will be resolved within 10 days (as per above point)
- As customer satisfaction is our first priority.
Quality Review
All replacement requests are reviewed by our quality team. Depending on the nature of the issue, we may arrange for a repair, replacement of the affected part, or replacement of the product.
Items Not Eligible for Replacement
Replacement requests cannot be accepted for:
- Damage caused by misuse, improper handling, or accidents.
- Normal wear and tear resulting from regular use.
- Minor variations in color, texture, fabric, wood grain, or finish, which are natural characteristics of furniture materials.
- Changes of mind, personal preferences, or incorrect measurements provided by the customer.
- Customized or made-to-order products, except in cases of verified manufacturing defects.
- We will try our best to resolve the issue.
No Refund Policy
As all our furniture is manufactured and supplied with dedicated resources and materials, we do not offer refunds or returns once an order has been confirmed and processed.
Our Commitment
We value your trust and are always here to help. If you experience any genuine product-related issue, our team will work with you to provide a fair and practical resolution as quickly as possible.
Thank you for choosing Shri Nangli Group. We appreciate the opportunity to furnish your space and serve you. 